Q&A

Where do you ship from? Do you ship to me?

We ship all orders from the state of Guang Zhou China. Please note we do not have any store locations, and cannot facilitate pick-ups or customer support in person at this time.

How long will it take to receive my refund?

It can take up to 1–3 business days to process your refund once we’ve received the package. We will send you an email confirmation once it’s complete. Please allow 5–10 business days for refund transactions to reflect on your bank statement after completion.

How to keep It Clean?

Most jewelers will clean your ring free of charge, so take advantage of this courtesy. If you don't have time to get to the jewelry store, there are a few ways to clean your ring at home.

YVONLI suggests using a gentle dish detergent , toothpaste or facial cleanserto clean lotion buildup from the bottom of the mounting. Simply scrub the top and bottom with a soft toothbrush and rinse several times in water. Then rinse in warm water several times to be sure to get all of the solution off. You may set the ring on a soft towel to dry, or gently pat it dry.

Can my order be gift wrapped?

Yes! We are happy to share there is no packing slip or receipt included in any of our packaging, so there will be no indication of any prices to any gift recipient.